---
title: Request a Refund
description: Learn how to process refunds in easypay, returning a full or partial payment to the customer via the Backoffice, following the rules according to the transaction type.
---

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2. [Refunds](https://support.easypay.pt/en/knowledge-base/refunds?hsLang=en)

# Request a Refund

You can refund funds to your customers, either partially or in full. easypay processes refunds using the Payment Account, as long as there is a positive balance available.

Refunds are carried out according to the payment type (Single, Frequent, or Subscription):

#### **How to issue a refund**

- Access the [easypay Backoffice](https://backoffice.easypay.pt/beneficiary)
- Go to Payments menu: **Single / Frequent / Subscription → List**
- Identify the payment (you can use search filters; pay attention to the date range used)
- Click on the transaction ID and scroll down to the **Transactions** section
- Click the **“Refund”** button 
    - Define the **Key** (how you want to identify the refund)
    - Define the **Amount** to be refunded

 Multibanco references – 2 possible methods

- easypay Outpayment – via API ([learn more here](https://docs.easypay.pt/docs#tag/Out-Payment/paths/~1out_payment/post))
- Merchant-managed refund methods

A refund request has an associated cost of **€2.50 + VAT**, and the fees from the original transaction are not refunded.

We also inform you that MB References with refunds are now available. If you have signed a contract with easypay for the use of these references, you will be able to refund the payment directly to your customer without needing to request their IBAN, making the process faster and more streamlined.

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