Capture of single Payments – MBWay and Visa & Mastercard

If you notice that a MBWay or Visa & Mastercard payment has been completed but does not appear in your Payment Account, it may be pending capture.

The capture can be performed up to 7 days after the payment.

There are two possible stages in a transaction:

• Authorization – the amount is authorized and reserved on the customer’s side (it is temporarily blocked on the customer’s account).
• Purchase – the amount is released from the hold and is then charged and debited from the customer’s account.

To manually capture a payment, you must access the menu corresponding to the payment type used (Single or Frequent):

Single

1. Access the easypay Backoffice.

2. Menu Single > List

   
   

3. Identify the payment marked as “Authorized”, shown in yellow on the left side.
4. Click on the transaction ID.
   

5. When the page opens, click the “Capture” button and then fill in the required fields:

   1. Key – Define how you want to identify the capture.
   2. Description – Set a description for the capture.
   3. Capture date – Set the date for the capture.
   4. Amount – Set the amount you want to capture.
      

6. Click the “Yes” button to complete.