Request a Reversal

Reversals occur when a Split Payment has been used and a refund is required—for example, when a Marketplace has two or more providers and, after paying them their respective share, it is necessary to refund the full or partial amount.

A refund can only be processed once each provider’s share in the Marketplace has been credited to the Marketplace refunds account.

The merchant must submit a reversal request by opening a support ticket here and providing the following information:

• Payment reversal
• The Tax Identification Number (VAT) of the Payment Account that will be debited
• The customer reference of the client to be refunded, for debit and credit card payments
• The telephone contact number of the client to be refunded, for MB Way payments
• The amount to be refunded, indicating whether it is a full or partial refund
• The reason for the refund.